Privacy Policy

1. Introduction

Polaris Innovations (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

• Contact information — such as your name and email address when you submit our contact form.
• Message content — the details you provide when reaching out about a project or inquiry.
• Usage data — information your browser automatically sends, such as your IP address, browser type, pages visited, and the date and time of your visit.
• Client account data — if you are an existing client, we store credentials and data necessary to provide our services through the client portal.

We do not collect sensitive personal information such as payment card numbers, Social Security numbers, or government-issued ID numbers through our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communicate about potential or ongoing projects.
• Deliver and improve our operational system services.
• Maintain and operate internal data configurations.
• Analyze website usage to improve our content and user experience.
• Comply with legal obligations.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing Your Information

We may share your information only in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating our website or conducting our business (e.g., hosting providers, email delivery services), subject to confidentiality agreements.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our site may not function properly without cookies.

We do not currently use third-party advertising cookies or cross-site tracking.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for a reasonable period to facilitate follow-up communications.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise any of these rights, please contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.